FAQ

  • How can I add another administrator?

    If you need to assign another admin role to some of your colleagues, please ask the owner of your company account. Only account owner can add or remove these admin rights. They can do so from the user folder in the Special user rights field next to the profile picture.

  • How can I delete (remove) a user?

    If you want to completely delete (remove) some of your users, you may do so from the User management section. You can either click the three dots icon next to the user's name, selecting the option Delete, or directly from their user folder by clicking the Actions button, selecting again the option Delete.

    Please note: If you decide to delete (remove) users, you will lose all their history! Sometimes, it is just better to deactivate them so they can no longer sign in but their history will remain in the app. 

  • Where can I find out who my manager (superior) is?

    If you want to see or find out who your manager (lead or superior) is, go to the Teams section, find your team that you are a member of and see from there. By clicking the team name, you may also open the team detail.

  • How to transfer ownership of the account?

    In order for you to change the owner of your company account, we need a written confirmation that the current owner agrees to the change. Please ask your current owner to send us an email confirming the transfer. 

  • Active and inactive user

    You can activate/deactivate a user in the User Folder.

    An active user can log in to the application, use all available functions in relation to his role and active modules within the application. The administrator, manager, reporting manager, owner and supervisor can see the reporting of the active user. 

    An inactive user cannot log in to the application and therefore cannot use it.  Administrator and Owner of the account can see the inactive user in the user report. They are also the only ones who can activate/deactivate. In case you need to see the reporting of inactive users, you may include them in the report. 

    FAQ: How do I delete (remove) a user?

    You can completely delete (remove) the user by clicking the Actions button in their user folder and selection the option of deletion, however you will lose their history so be extra sure if you want to do this.

    The status of an active user is reflected in the payment for using the application. You pay the license for each active.

  • What is the Reminders calendar for?

    Use the Reminders Calendar to keep track of birthdays, work anniversaries and other important dates related to your users and assets. Birthdays and work anniversaries are displayed here by default, other dates you want to keep track of are uploaded here from custom fields.

    To do this, just create a custom field of type Reminder. Important reminders might include, for example, the Medical Examination Validity Date, the Asset service date, or the End of Trial Period.

    All upcoming reminders can also be found clearly in the Reminders report, which can be clicked directly from the calendar.

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  • Forgotten password

    To change your password, simply click on the "forgot password?" link on the login screen app.sloneek.com.

    Password

    Do you log in with your / your company Google / Microsoft account and forgot your password? You have 2 options:

    • Change your Google/Microsoft password and then log in to Sloneek. Your Google/Microsoft calendars will remain linked. 
      Change the password for Sloneek only. Google/Microsoft calendars remain linked. 

     

     

  • How to set up vacation approvals?

    The approval rules are based entirely on the team tree that you create in the Company / Teams section. If you designate managers on teams, they will be the primary approvers of absences or activities of other team members. If the team does not have a manager, the admin will handle the approval requests.

    Currently, it is not possible to set up individual approvers of vacations or other events for selected groups of employees or other individuals. Also, it is not possible to substitute the role of approver when the manager is not at work. The solution here is would be to ask the admin to approve the absence in manager's absence. Alternatively, you can use a special Absence Approver role and assign this role to a representative in the team.

    In practice, you will typically see that a user with the manager role approves absences or activities for their team, but at the same time someone must approve them for them. Let's use a simple example to show how to resolve this situation:

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    Petr Linhart is the manager of the Unit 267 team and approves absences and activities for the users Marketa Testova and Petra Viliamova. However, Peter Linhart's supervisor, Andy Aivar, is supposed to approve his activities. Therefore, Petr is a regular member of the Field Brno team, whose manager is Mr. Aivar.

     

  • Overtime - recording and compensation
    Records of overtime work and its reporting including the use of compensatory time off.

     

    We record overtime as the balance (difference) between the set working hours and the timesheet. This can be obtained either by recording time worked in the Activities module or by recording arrivals and departures via the electronic attendance system.

    In both cases, the balance can be found in the Clock-in and Clock-out Report or the Activity Report.

    The transfer and compensation of overtime is not automatic in Sloneek. This is because it is independent of the legislation of each country. 

    Transfer of overtime to exhaustion (compensatory time off)

    To take time off, first create a new absence event. You create it as a Free type with an HOURLY annual fund with a unit of use by hours. which you set to "0":

    gif EN

    You will assign the event to each user individually or in bulk as they first become eligible to take compensatory time off.

    Because you most likely want the compensatory time off to be taken in the year in which it is earned, you will incrementally increase the fund in the Fund for this year column as the eligibility to take it is earned over time.

    Example

    On January 1 an employee is entitled to 5 hours of compensatory time off.

    In the absence event assigned to a specific user, you enter 5 in the Fund for the first year field.

    On February the employee has an additional entitlement to 3 hours compensatory time off.

    You increase the value in the Fund for this year column by 3 to 8. You increase the balance gradually, which also records for reporting purposes the number of hours of compensatory time off that the user had in a particular year.

    Basis for payment of overtime hours

    If you have decided to pay overtime, just create one of the reports above. The key is the balance value, which determines the amount of overtime compared to the set working hours.

     
  • What are the rules for approving events?

    The approval rules are based entirely on the organizational structure, or team tree, that you create in the Company / Teams section. If you designate managers on teams, they will be the primary approvers of absences or activities of other team members. If the team does not have a manager, the admin will handle the approval requests.

    Currently, it is not possible to set up individual approvers for vacations or other events for selected groups of employees or other individuals.

    If you don't want absences or activities to be subject to approval, you can set up auto-approval. To do this, click the checkbox in the Approval required column in the settings for a specific absence or event.

     

     
  • What is the audit log and what is it used for

    The audit log is where most of the activity of all users in Sloneek is kept.

    Thanks to this, not only you, but also we as support are able to find the basis for solving various situations faster.

    Where can you find the audit log?

     digit-one_31-fe0f-png-2 The application-wide audit log can be found in Settings / Other / Audit log

     digit-two_32-fe0f-png Each aid has its own audit log in its detail

    Tip: You can also easily export the entire audit log.

     

  • I can't log in - the account is not active

    If the app says "Your account is not active, please contact support or your account administrator" when you log in, there are 3 common reasons for this:

    • The user enters a different email address than the one listed in the user tab (Users / Management, in the user detail, the first tab Basic and Work data).
    • In the user's tab (Users / Management, in the user detail, the first tab Work data) the option "User is active" is not checked. This option must be ticked.
    • In the user's tab (Users / Management, in the user detail, the first tab Basic and Work data)
      the field "Date of leaving the company.

     

    If none of these options resolve the login issue, contact support.

  • How do I enter a work contract type?
    In Sloneek, you can create and assign all types of timesheets and work collaborations to users. Go to the Settings / Work contracts setup section where you will find several options:
    • Use weekly or annual working hours for your full-time or part-time employee (see this article for how to create, set up and assign them).
    • For contractors, create a work setup type in the same way and set the days and hours you and your contractors agree on delivering the work according to your contract. For contractors, it is often crucial to track worked time via activities. 

    When you have everything ready, you can assign these work contracts to your users in their folders under the Contract and Payroll tab.

     
  • What is the difference between Work location and Country of operation?

    Work location

    Within Sloneek, a work location refers to the physical address or location from which employees work. The setting of these locations is then closely related to company attendance and recording of arrivals and departures. A work location can be, for example, a specific department store (OC Futurum), a production centre (Prague-Vinohrady) or an office (Office Vienna).

    You can assign a work location to a user in their card:

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    Country of operation

    The country of operation, on the other hand, is important in the calculation of the work fund and absences. If you have employees from different countries, it is often necessary to take into account public holidays in their countries. If you assign a user to a country of operation, you will also be able to see their public holidays clearly in the calendar when you filter the user. More details about this functionality here.

    You assign a country of operation to each user in their tab:

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  • Can you organize the dashboard?
    At the moment, you cannot organize the dashboard to your liking. However, we are already working on it so that you can arrange the elements on the dashboard in the way that suits you best.
  • Can I activate users in bulk?

    If you upload users to the app manually, you cannot currently activate users in bulk. You must activate them one by one. The easiest way to do this is in the Users / Management, by clicking on the three dots next to the users and clicking Activate.

    We are working on the bulk activation feature.

    When onboarding into Sloneek, we recommend taking advantage of the option to have our support team bulk import users into the app. During this bulk import, you can set whether you want to activate the user directly.

     

  • How do I enter the variable pay component?
    If you need to enter a variable payroll component for users, you can create a custom field for this purpose (in the Users / Custom fields section). Then, just enter the values in the user folders or in the User List.