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Frequently Asked Questions
Where can I find absence balances?
WHERE CAN I FIND ABSENCE BALANCES? Absence balances are available at ** REPORTS / ABSENCE ** for all basic user roles ** USER, MANAGER, ADMIN **. ** USER ** (ordinary user / employee) sees only his/her absence events and related information. ** MANAGER ** sees not only his/her events, but also events belonging to all subordinates to whom he/she approves absence events within the structure. ** ADMIN ** sees all absence events and all related information.
I cannot enter the absence event
I CANNOT ENTER THE ABSENCE EVENT If you see the notification "The specified interval does not contain any working days", it means that your working hours are not set correctly, or your working hours miss the setting for the days in which you are supposed to work.
Support in Sloneek app
SUPPORT IN SLONEEK APP Everyone who needs help, will surely get it in Sloneek. The quickest way is to open the chat window that is hidden under “S.O.S.” in the bottom left corner. SOS Help Enter a ticket Another way is to enter a ticket. ** You can find the Support section under this link or in the upper right menu of the application **: Here you have an overview of op
Application login and password change
APPLICATION LOGIN AND PASSWORD CHANGE To change your password, simply click on the "forgot password?" link on the login screen app.sloneek.com. Login screen
Licence payment failed
LICENCE PAYMENT FAILED The "License Payment Failed" email notification comes when your bank declines your card payment. This mostly happens in 2 cases: the payment exceed the set (usually monthly) limit for card payments / there are not enough funds on the card the bank requires "3D" verification again. The second case, i.e. the requirement for payment verification, is in most cases related to the cyber-security rules of banks. It is essentially a random selection of cases. How